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Free US Shipping on Orders $250+

Returns & Exchanges

RETURN POLICY:

If for any reason you are unhappy with your purchase, you can return items that are unworn, unwashed, free of any stains (ie: makeup or deodorant), odor, pulls or snags for a refund. Returns must be made within fourteen (14) days from the date your package was received. Returned items must be in the same “sellable condition” as they were received. Garments must be returned in their original packaging with Chloe Colette tags attached. Please note, we are unable to refund any original shipping charges. 

TO BEGIN YOUR RETURN: Please email info@chloecolette.com with you order number. (Subj: RETURN REQUEST.) If eligible, you will be issued a pre-paid shipping label that can be affixed to the outside of your package. Please ensure that all other labels are removed from the box. Make sure to retain your tracking and the shipping receipt provided by UPS. Refunds will be issued once they are inspected and processed. Refunds will be credited back to the original payment method. Please note, it may take up to fifteen (15) business days to reflect reimbursement depending on your financial institution.   

COMPLIMENTARY RETURNS: 

We offer free, pre-paid return shipping when you select a refund via store credit.  

PRE-PAID RETURNS: 

For items returned (using a pre-paid label) for a refund to the original form of payment, a $10 restocking fee will be deducted from your credit.  

SELF-MAILED RETURNS: 

You may return items with your own shipping label, but we advise using a trackable method. We are not responsible for items lost in transit. Self-mailed returns do not incur a restocking fee.  

INTERNATIONAL RETURNS: 

We do not currently offer return labels for international customers. Returns are self-mail only, we advise using a trackable method. We are not responsible for items lost in transit. Self-mailed returns do not incur a restocking fee.  

SALE ITEMS: 

Final sale items cannot be returned or exchanged. Items discounted 25% or more can be returned for store credit only. *EXCLUSIONS: Please note that this policy does not apply to first time purchases made with the one-time “Welcome Promotion” code offered upon signing up for our mailing list. 

DEFECTIVE ITEMS: 

If you receive a defective item, please notify us within two (2) days of the date of delivery. Please include an image of the damage for our quality control team to review. Upon approval, we will provide a return label. Approved damages must be shipped back within seven (7) days of receiving the shipping label.  

GIFT CARDS: 

Gift cards do not expire and are non-refundable.  

PRICE ADJUSTMENTS: 

Price adjustments will only be honored for items returned for repurchase of the same item in a different size. Price adjustments do not apply to items included in special and/or limited-time savings events. No exceptions will be made. Please note, we cannot retroactively apply a discount code. Please save your code and apply it toward your next purchase. 

REFUNDS: 

Refunds will be credited back to your original payment method. It may take up to fifteen (15) business days to reflect reimbursement on your account depending on the financial institution.   

EXCHANGE POLICY: 

We do not offer exchanges however, you can re-purchase the same item with your store credit. If there is a difference in price, we will match the price on your re-purchase. 

CANCELLATION POLICY :

Once an order has been placed, we are unable to cancel or make any adjustments. This includes adding or removing items from the order, editing the order or changing the ship to address. We recommend carefully reviewing your order details before submitting payment to ensure your items, quantities, and address are correct.   

If you need further assistance please email info@chloecolette.com.